A leaked Genius training manual shows how Apple trains its staff to work at the Genius bar, equipping them with technical and psychological skills.

What are you thinking?

View Results

Loading ... Loading ...
1 Star2 Stars3 Stars4 Stars5 Stars (Rate This)
Loading...Loading...

Apple’s retail stores are known for one thing – the presence of some very helpful staff at their Genius Bars. It now turns out that the ‘Geniuses’ at these stores aren’t just anybody, rather they are rigorously trained to do their job. A leaked Genius Training Manual now shows just how rigorous this training is.


Apple Genius Bar

A Genius at the retail store is essentially trained to be most courteous and compassionate and at the same time, have the best skills when it comes to selling Apple devices.

It’s more of a psychology course for the young Apple workers. They are taught how to empathize with the users, how to make them open up to up, how exactly to persuade them to reveal their technical woes and then, how to sell an Apple device in such a way that the customer thinks he made the decision on his own.

The manual is surprisingly detailed and intricate. It describes the very words which shouldn’t be used and are strictly prohibited and the words which are desirable. For instance, if a device is not working, an Apple Genius is told never to use the word ‘frozen’. Rather, he can make use of words such as ‘unresponsive’ or ‘does not respond.’

These Apple Genius bar fellows are taught a number of very significant and interesting course for mere 14 days. One has to pass the ‘The Power of Empathy’, ‘Component Isolation’ and similar other courses as a pre-requisite to become an Apple Genius.

In all, the training manual is an interesting and rigorous training guide which is a fine mixture of technical skills and psychological abilities.

Source: Gizmodo

Buy Cheapest Related Product From Amazon.com


Google Makes It Easier To Vote For Upcoming Elections

Smartphone Will Drive The Global Handset Market By 2013
You can also press the left/right arrow key on your keyboard to go to previous/next post

Tags: ,

  On August 29, 2012(2 years, 2 months ago.)

Recent Products

Buy Now | Compare  
Buy Now | Compare  
Buy Now | Compare  
Buy Now | Compare  
Compare  

What Do You Think?

Loading Disqus Comments ...
Loading Facebook Comments ...

Recent Search

Recent Tutorials

Do you know that you can turn a shoe box into a phone projector? Don't believe this? See for yourself inside.
Apple has published a new guide detailing how Android users will be able to switch their contents from Android to iPhone.
The trick will let you to check your Facebook messages in the original app without downloading Messenger and it works with both iPhone or Android phone.
Want to block all disgusting ads from your android device? Read the tutorial to know how you can block ads on your Android and save data.
Want to repair your memory card? It's very easy to fix corrupted or damaged memory card. In fact you can fix it by yourself.
Are you the one who is frustrated because of the speed of your Android device? No worries, the article will help you increase the speed of that device.
Lately, Google has updated its Google Docs. Now users can crop, rotate, and add borders to images in a document without leaving Google Docs.
Adobe CS products are not free, but the good news is you can now download Photoshop CS2 & all other CS2 product completely free and it's absolutely legal.
At the beginning level, many people don't know how to use Gmail properly. For them, a here's a helpful guideline.
Skype now allows you to call directly from your Outlook account. Find the step-by-step installation process from this tutorial.
Close You Have To Login
User:
Pass:
Login With »Login With TwitterLogin With Facebook