A leaked Genius training manual shows how Apple trains its staff to work at the Genius bar, equipping them with technical and psychological skills.

What are you thinking?

View Results

Loading ... Loading ...
1 Star2 Stars3 Stars4 Stars5 Stars (Rate This)
Loading...Loading...

Apple’s retail stores are known for one thing – the presence of some very helpful staff at their Genius Bars. It now turns out that the ‘Geniuses’ at these stores aren’t just anybody, rather they are rigorously trained to do their job. A leaked Genius Training Manual now shows just how rigorous this training is.


Apple Genius Bar

A Genius at the retail store is essentially trained to be most courteous and compassionate and at the same time, have the best skills when it comes to selling Apple devices.

It’s more of a psychology course for the young Apple workers. They are taught how to empathize with the users, how to make them open up to up, how exactly to persuade them to reveal their technical woes and then, how to sell an Apple device in such a way that the customer thinks he made the decision on his own.

The manual is surprisingly detailed and intricate. It describes the very words which shouldn’t be used and are strictly prohibited and the words which are desirable. For instance, if a device is not working, an Apple Genius is told never to use the word ‘frozen’. Rather, he can make use of words such as ‘unresponsive’ or ‘does not respond.’

These Apple Genius bar fellows are taught a number of very significant and interesting course for mere 14 days. One has to pass the ‘The Power of Empathy’, ‘Component Isolation’ and similar other courses as a pre-requisite to become an Apple Genius.

In all, the training manual is an interesting and rigorous training guide which is a fine mixture of technical skills and psychological abilities.

Source: Gizmodo

Buy Cheapest Related Product From Amazon.com


Google Makes It Easier To Vote For Upcoming Elections

Smartphone Will Drive The Global Handset Market By 2013
You can also press the left/right arrow key on your keyboard to go to previous/next post

Tags: ,

  On August 29, 2012(2 years, 3 months ago.)

Recent Products

Buy Now | Compare  
Buy Now | Compare  
Buy Now | Compare  
Buy Now | Compare  
Compare  

What Do You Think?

Loading Disqus Comments ...
Loading Facebook Comments ...

Recent Search

Recent Tutorials

Many users are already complaining and searching for the tips of how to capture the screenshot on LG G3. The tutorial will help to do that.
The tutorial will help how you can minimize the mobile data on your android device (Here we used LG G3 S for the tutorial)
The tutorial will help you to turn on battery Saver for LG G3 or G3 S both manually and automatically.
This tutorial is about how you can set up various auto reply messages on LG G3 S tp know the caller why you could not answer the call.
This tutorial is about disabling automatic shortcut creation of new installed app on android devices.
This tutorial is about showing you how to turn off location in Facebook of your Android devices.
My tutorial is for those who wants to delete those history partially or fully or to disable those if they want.
This tutorial will show you how to stop those videos in your Android mobile not to play automatically.
This tutorial will help you to Disable Auto-Update Of Android Apps in your Android Device. The steps are quite easy to execute.
This tutorial will help you to clear search history from your Google Play Store in your Android Device. The steps are quite easy to execute.
Close You Have To Login
User:
Pass:
Login With »Login With TwitterLogin With Facebook