Apple has topped J.D Power’s smartphone customer satisfaction survey for the fifth time. Apple’s iPhone recently earned a score of 795 out of a possible 1,000 points.
J.D Power weighs the total result from the various categories:
Operation (30%); physical design (30%); features (20%); and battery function (20%). For smartphones, the key factors are: ease of operation (26%); operating system (24%); physical design (23%); features (19%); and battery function (8%).
According to the survey results, the iPhone performs “particularly well” in physical design, ease of use, and the operating system (iOS). Apple’s latest iPhone – iPhone 4 – has been the site of much controversy, mostly having to due with antenna issues.
The iPhone’s design, ease of use and iOS operating system received special mention in the survey results.
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