An internal memo discovered by Engadget has recently revealed a revision of AT&T’s equipment return and cancellation policy. Under the revised policy, equipment return and cancellation period would be descended from 30 days to 14 days. The change in policy will affect all but a few business customers.
AT&T’s revised product return and cancellation policy began on October 7, 2012 (that’s yesterday). All consumers who made their AT&T purchase prior to October 7 will still avail the 30-day grace period.
New Policy Statements:
- Consumers must terminate service within 14-days of the buyer’s remorse period to avoid any type of fees.
- You will receive a full refund, including the activation fee if service is cancelled within 3-days.
- Defective and/or DOA equipment also falls under the two-week BRE period. Products can be exchanged or replaced.
Consumers who purchase phone lines from any of AT&T national retailers and decide they want to cancel must return the phone before 14 days. Otherwise, they have bear an early termination fee.
Please note, customers are still held responsible for paying all usage,taxes, and recurring charges, unless noted otherwise by AT&T. Keep in mind, the revised policy has been effective fully as of 12:00 AM on October 7.