Apple canceling some iPhone pre-orders

It’s a latest news about iPhone.Apple canceling some iPhone pre-orders….

A few days ago, following AT&T’s pre-order system being crushed by all the iPhone 4 demand, our editor Chris told you that some people were having their AT&T iPhone pre-orders randomly canceled. At the time, it was explained that AT&T’s ordering system couldn’t verify people’s identities. But now, days the later, the messages stopped making sense.

We haven’t verified exactly what’s going on here, but we’ve gotten several tips tonight from people who’ve received an iPhone 4 pre-order cancellation email from Apple saying that their order couldn’t be authorized.

How angry would you be if you spent hours and hours trying to preorder an Apple iPhone 4 yesterday only to find out AT&T canceled your order the next day? Well, scattered reports across the web have said anxious would-be iPhone owners are getting a cancellation notice.

One would hope that AT&T would have noticed this during the preorders, as this could be the biggest smartphone tease we’ve seen in a while. Hopefully, none of these are false positives, either.

AT&T’s Apple-related system woes seem to be continuing, as word on the street is that many AT&T subscribers who managed to pre-order the iPhone 4 are getting their pre-orders canceled. This could be related to the recent identity mix up in AT&T’s system.

The second-largest U.S. carrier somehow didn’t seem prepared for the onslaught of iPhone 4 madness. The company said it received 10 times the amount of preorders for the iPhone 4 than the iPhone 3GS and it has had to halt the preorders because it can’t keep up with demand. The carrier has already sold about 600,000 units and this is pretty darn impressive considering it’s only preorders.

So, what’s all the preorder fuss about? Well, the iPhone 4 is arguably the biggest hardware upgrade in the history of Apple’s smartphones. Along with a super thin exterior, it packs a larger battery, an improved screen that could set the bar for visual clarity on a smartphone (the Retina display), a 5-megapixel camera that can record HD videos, a new stainless steel band that doubles as the antenna, and the A4 processor, which should make the handset run smoothly.

That sounds like an AT&T authorization problem to us, and given the the litany of problems that Apple and AT&T had all week dealing with the huge number of pre-orders, we can’t say we’re too surprised to hear that the chaos continues. Here’s the email:

Dear Customer,

We were unable to complete the authorization process for your iPhone order. As a result, we had to cancel your iPhone order. To complete the purchase of your iPhone, please visit an Apple Retail Store or an AT&T company-owned retail store.

We apologize for this inconvenience.

Apple Online Store Team

The iOS 4 update is nothing to sneeze at either, as it finally brings multitasking and background processing to the iPhone. This finally puts it on par with Android, BlackBerry and others and it could lead to some cool new programs in the App Store.

At least that made some sense, as it was explained that AT&T’s pre-ordering system (and Apple’s website) were being crushed by demand for pre-orders. If the system is clogged, it’s easily possible that it could verify everybody. But, this is what somebody sent to tech blog Gizmodo. This was a mail from AT&T, and this is literally all it said:

Your iPhone order has been cancelled. [sic]

Your credit card has not been charged.

If you believe you have received this email in error, please return to the AT&T store where you placed your order.

Sincerely, AT&T.

This e-mail was auto generated. Please do not respond.

It’s unclear if whose who had their pre-orders canceled (but placed them before new shipments of iPhones were pushed back to July) will be able to replace the pre-order and receive their phones on June 24th. Seems unlikely that they will, if Apple and AT&T are already strapped for iPhones on launch day.

Did any TFTS readers receive these weird notices and have their iPhone pre-orders canceled without warning?

Uh, yeah. We’re obviously looking into the situation, and we’ll let you know what we find out.


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