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Microsoft Will Refund Windows Azure Customers For 12 Hour Outage

Last Friday Microsoft said that its Azure service went down shortly before 1 p.m. PST/4 p.m. ET/9 p.m. UTC, due to an expired SSL certificate, and the breakdown prevented Azure customers for around 12 hours from accessing files kept in Microsoft’s data centers. Microsoft has announced that it will refund its Windows Azure customers affected due to that expired Secure Sockets Layer (SSL) certificate.


Windows Azure

The expired SSL certificate caused a 12 hour outage that affected at least 52 services including Xbox Live on Thursday night and Friday morning. At that time, users were unable to stream, download, or purchase products. Hence, Microsoft has decided to refund the affected users. In a brief blog post, Steven Martin, general manager of Windows Azure Business and Operations wrote,

“Windows Azure Storage experienced a worldwide outage impacting HTTPS traffic due to an expired SSL certificate… We executed the repair steps to update the SSL certificate on the impacted clusters and availability was restored to >99% worldwide by 1:00 AM PST on February 23.  At 8:00 PM PST on February 23, we completed the restoration effort and confirmed full availability worldwide. Given the scope of the outage, we will proactively provide credits to impacted customers in accordance with our SLA. The credit will be reflected on a subsequent invoice.”

Source: Microsoft Azure (Blog)

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