Apple support forums have been flooded with users complaining about iPad 2s that won’t connect to Verizon Wireless’s CDMA 3G network and pple has given all the stores a list of serial numbers to scan, if company told to set aside and ship back to Apple, these are only for Verizon iPads. The first store to give notice had over 100 units to be sent back and the issue seems to only affect Verizon iPad 2′s right now, a similar situation to earlier in the year when customers visited the Apple forums to complain of Verizon iPad 2′s they had ordered being stopped and sent back…………
Apple Inc. announced that it is recollecting an extremely small number of iPad 2 tablet computers to eradicate a manufacturing fault that stop some users from connecting to the Verizon Wireless network. Apple, on Friday reported to different sources that it has recalled a very small number of Verizon iPad 2 models after the items were unintentionally shipped with the same electronic serial numbers. The numbers, publicly known as mobile equipment identifiers (MEIDs), are significant in the activation of gadgets that were use under Verizon’s cellular network and are intended to be sole to the individual device. Trudy Muller, a spokeswoman for Cupertino based Apple company, stated that the recall only comprise in devices of the Verizon network. She added that the company will change those tablets with new ones but refused to say how many clients were affected. An Apple agent announced on Friday that duplicated MEID numbers were sparked onto a very small number of iPad 2 units for the Verizon 3G networks.
Although most of the devices which were involved were still in the procedure of striking the market, a few had already established their way into customers’ pockets. Apple made an announcement at its developer conference on Monday that it has sold 25 million iPads since the genuine tablet was published last year and some analysts supposed that it could sell another 8 million this quarter. However, there have been some problems along the way, including a lethal May 20 explosion at a Foxconn plant in China, which is thought to be manufacturing the iPad 2. This isn’t the first issue Apple has had with Verizon iPads. Earlier this year, Discussion forums went ablaze with complaints that were later fixed.
One reader writes:
Apple may be having problems with Verizon iPad 2. I was supposed to receive my ipad2 64gb today but all of a sudden fedex sent it back to apple and said that apple requested it\’s return. Apple\’s customer care seems to be unaware or unwilling to acknowledge the problem. I went on the discussion boards on apple.com and there are a number of people discussing the same thing and all posters so far have all ordered Verizon ipad2\’s.
Apple’s Discussion forums are also starting to fill up with similar complaints:
Let us know if you find anything out. I ordered mine early may and yesterday I was thrilled to see it actually say out for delivery! Then I got the delivery exception. Called fedex and heard the same thing you did. Called Apple and they had no clue why just that it would be delivered tomorrow. Called fedex again and they assured me that the package was already on it’s way back to it’s origin. Now this morning my tracking number reads undeliverable, return to sender. So, my 1-2 weeks turned into 3 to ship and it some how took fedex 2 weeks to get it to my city and now this. I wonder how long it will be before I actually see my iPad.
Update from a reader:
I was in the apple store in Lakeside Mall (LA) and I saw two people coming from back of the store (exiting the stock room) and leaving the store with a cart full of boxes. The boxes had \”verizon 64gb\” and \”verizon 32gb\” written on the outside of them. I assumed they were iPads. This may relate to your story of Apple recalling Verizon iPads. -Rory
I am having the exact problem right now. And it makes no sense that it is Fedex problem, because Apple explained to me that a new one was being sent out. However, my iPad is engraved so they would not make a duplicate, or waste a perfectly good iPad. If Fedex had this problem Apple would fix it right away to avoid customer service problem. There must be a problem with Apple, because Apple would fix a problem with Fedex on the spot to eliminate extra work and cost to them self. I am actually having trouble getting a credit.
Mine is a white, 32GB, Verizon 3G with engraving, Apple just told me they were recalled and that they would be re- ordered and that they were authorized to issue a $ credit. He said I would get an email about it. I think it was Apple’s bad. We ordered a black one at the same time and recieved it on Monday, he said that one is fine.
So same bunch of crap is happening to us as we type….ipad2 makes it all they way from CHINA to within 40 miles of our house and they are returning it to the sender!! In Elk Grove! I called Fedex and they said it was an Apple request. Apple says it’s a fedex problem – and I quote “why would we ask to return your ipad that you have been waiting for”. She went on to say that it should be delivered to us in “1-2 days”. I wonder if they weren’t hacked or something and a bunch of return to sender requests were sent out. I just can’t believe it frankly….
Exactly the same thing happened to me yesterday too!! I got the same response from FedEx, the customer service rep there said the package was flagged “return to sender” several times. I don’t believe they even attempted delivery as there was no tag left on my door either! Apple was clueless but did tell me they had a lot of calls from customers with the same problem. He said he’ll pass the information on to his manager & a new order will be placed for me. I’m thinking they had tech problems with this batch of iPad units but aren’t admitting it! Its frustrating that they won’t admit what the problem was. So back to the waiting game I go.
Mine was a black, 64G, Verizion 3G with engraving. I did order the dock & a camera connection kit. These were delivered in less than a week. I just spoke to my FedEx delivery person too. He said he hadn’t any package, for me, from Apple yesterday. Interesting!