It has transpired that in a recent hacking episode, a number of EA origin accounts were compromised. Users realized this when they received notifications that their passwords had been changed. That, of course, wasn’t possible until someone knew the username/password combination and used them to log in and tinker with the account details.
The problem with an EA origin account is, if a hacker is somehow able to get hold of a username and password, he can log in to the account, change not only the password but also the email address linked to that account.
This makes it harder to gain back the control of that account. Though many EA Origin users have received notifications of changed passwords, whoever hacked these accounts didn’t seem to change the email addresses yet.
While this obvious security lapse itself is bad enough, EA is not helping things in any way. The company doesn’t seem too concerned with the security of its user accounts and hasn’t responded very proactively to reassure the users and to tell them what has happened or that how it was working to resolve the matters.
It has simply dished out automated emails reading, “Anytime a player has a question about the security of his or her account or personal data, we take it very seriously and take all possible steps to help. For any customer who cannot access their Origin account for any reason, we ask them to please contact Origin Help or EA’s customer experience group at help.ea.com.”
Users would, of course, prefer a more detailed and less automated response from a company that is responsible for the security of its user accounts and has apparently failed in ensuring that.